App freezes when click track activity

[MargaretMelissa]

My app is updated, my phone is updated, I restart my phone and the app still doesn't work. I open it and it updates the steps, but when I click on the + to track exercise, it freezes. This has happened multiple times. Help 😞

[LiliyaFitbit]

Welcome to the Fitbit Community, @MargaretMelissa.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend trying the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone.
4. Reboot your phone once again.
5. Open the Fitbit app and log back into your account.

If the issue persists and you're using Apple iOS 13 or higher, please try uninstalling and reinstalling the Fitbit app. 

Hope this helps.