help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App freezing on iOS 11.0.3.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-15-2017 05:20 - last edited on ‎10-16-2017 08:41 by Moderator Alum

‎10-15-2017 05:20 - last edited on ‎10-16-2017 08:41 by Moderator Alum

My iPhone 6 app freezes when I’m looking at the devices. I’ve updated to iOS 11.0.3. 

 

Im actually trying to remove one of the aria scales, so my app won’t sync with it anymore, but I can’t get to that point 

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
3 REPLIES 3

‎10-16-2017 09:27

‎10-16-2017 09:27

Hello @TexasSarah, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Have you experienced this issue since you updated the OS on your iPhone? Have you updated the Fitbit app recently? If so, I would like to suggest you to force-close the Fitbit app by double tapping the home button on your phone and swiping up the app afterwards. If this doesn't seem to work, restart your phone and open the app, monitoring it for the next 24 hours to check if it's still freezing. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer

‎10-24-2017 15:03

In response to MarcoGFitbit

‎10-24-2017 15:03

Such a simple solution thanks

Best Answer
0 Votes

‎10-26-2017 05:35

In response to lindsey26

‎10-26-2017 05:35

Hello @lindsey26, I hope you're doing well, it's a pleasure for me to welcome you to the Fitbit Community. Smiley Happy

 

I'm very glad to know your issue has now been resolved. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

 

Happy stepping! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes