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App interface is different from what is shown in the update

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‎07-31-2019 10:57

‎07-31-2019 10:57

Hi can anyone tell me why my app interface is different from what is shown on the most recent update ver 3.2? It's still using the last version of the interface and I'm running ver3.2. I have an iphone 7 and currently on iOS 12.4. I'm running the current version of everything. Thanks!

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‎07-31-2019 12:31

‎07-31-2019 12:31

From what I have read from different forums the UI (User Interface) change is independent of your app and firmware updates.  You may have the latest app and firmware versions and still be using the "older" tile UI.

 

Nevertheless I stopped updating my app since 2.95 (839) firmware 1.60.39 as all the updates so far have not fixed my issue with erroneous and erratic floor counts and introduced numerous new issues (sync, battery, blank screen etc.) to many other users.  I am counting my blessing that not too many things are broken and have so far avoided the dread new UI rollout that ticked off so many users.  I am not asking much from Fitbit.  Hopefully my Charge 3 will stay working the way it is until its natural demise.  I will just have to live with the wrong floor counts.

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‎07-31-2019 17:52

In response to sko_tang

‎07-31-2019 17:52

Thanks! A bit annoying that it doesn't update completely. I like the new interface better. It's cleaner and easier to read.

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