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‎04-19-2017 14:39 - last edited on ‎04-22-2017 04:11 by Moderator Alum

‎04-19-2017 14:39 - last edited on ‎04-22-2017 04:11 by Moderator Alum

I synced my new fitbit last night (the last one died), and my app on my iPhone was working fine.  As of this morning, when I open the app, it is totally blank, so it isn't tracking my sleep or anything.  What do I do about this?

 

Moderator Edit: Clarified Subject.

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‎04-22-2017 04:55

‎04-22-2017 04:55

Hello @linanne, thanks for joining us, it's great to have you on board! Smiley Happy

 

This seems like a very odd situation, have you tried to restart your phone and open the Fitbit app again? If so, would it be possible for you to reply to me with a screenshot of the Fitbit app so I can check this further? That will be very helpful. 

 

Thank you for your patience with this matter, I'll be waiting for your reply! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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