ANSWERED
Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @lisa43, thanks for joining us, it's great to see new faces around the Community! 
If you're seeing a loading wheel while trying to log in, but you're able to log in to your online Dashboard, my suggestion would be going to your phone Settings > General > Date & Time and make sure Set Automatically is enabled. Then, go to the Fitbit app and try to log in. If your tracker is still not syncing after logging in, please check @HelenaFitbit's excellent tips and recommendations that have been proven very helpful for many members in the Community.
I hope this can be helpful, in case you need anything else, please feel free to reply! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @lisa43, thanks for joining us, it's great to see new faces around the Community!
If you're seeing a loading wheel while trying to log in, but you're able to log in to your online Dashboard, my suggestion would be going to your phone Settings > General > Date & Time and make sure Set Automatically is enabled. Then, go to the Fitbit app and try to log in. If your tracker is still not syncing after logging in, please check @HelenaFitbit's excellent tips and recommendations that have been proven very helpful for many members in the Community.
I hope this can be helpful, in case you need anything else, please feel free to reply!
Best AnswerWow! amazing - it worked! - not amazing that you knew how to do it but amazing that i could get it sorted following your advice!! 🙂 haha
thought it had "died".
thanks again - youre a star! x
@MarcoGFitbit wrote:Hello @lisa43, thanks for joining us, it's great to see new faces around the Community!
If you're seeing a loading wheel while trying to log in, but you're able to log in to your online Dashboard, my suggestion would be going to your phone Settings > General > Date & Time and make sure Set Automatically is enabled. Then, go to the Fitbit app and try to log in. If your tracker is still not syncing after logging in, please check @HelenaFitbit's excellent tips and recommendations that have been proven very helpful for many members in the Community.
I hope this can be helpful, in case you need anything else, please feel free to reply!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @lisa43, I hope you're having a great day!
Thank you for taking the time to reply and let me know your issue is now resolved, I'm very glad. If you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.
Additionally, if there's anything else I can do for you, please keep me posted. Happy stepping! 
Best Answer