App is unable to update/install.

[MunchersMail]

The Apple FitBit app was updated overnight, but since that I am continually getting a message (eventually) to say that "We are unable to update / install one or more apps.  Please try again".   The communication between the fitbit device and the app seems to be fine so I am not sure what this is referring to.   What do I need to do?  Is this a glitch with the update?   Thanks

Moderator Edit: Clarified Subject.

[SunsetRunner]

I have tried everything in this thread. The only thing left to do is a factory restore.  Dont really want to do that.

Is there any answer?

I have only had the problem for three days but it seems like it has been an issue for months.

[RC23111]

I have not seen a fix for it yet.  

[SunsetRunner]

Since I do not use notifications to remind me to move, drink water, etc., I have turned off notifications and hopefully I will not see the can't update app notification again.

[HelloDooney]

They updated the app yesterday and it worked for 3 hours! Then it started back up!!!

[rcchrisman]

I am still getting this error. Updated app two days ago. Reset the fit bit versa to the factory settings. Reset / unconnected everything and started over. Still says this garbage. Please fix. 

[rcchrisman]

not fixed, updated the app 2 days ago. Still getting this garbage message. Please fix. I have factory reset my fit bit, I have no crazy apps installed only the ones that came with the fitbit. deleted the app as well. no change. 

[Swimsathome]

Thanks!  I didn't even have to change the watch face.  While in account (fitbit app on iOS) I saw my fitbit was not connected.  In Bluetooth it showed connected but wouldn't disconnect or forget device.  After rebooting device I got a fitbit pairing request and accepted it.  I have rebooted many times but never with the app open.  It then showed "syncing apps", then complete, connected, and everything looks good!  Thanks for giving me hope there was a fix.

[SunsetRunner]

Sorry, this didn't work for me. Keeping my Fitbit notifications turned off.

Sent from my iPad

[b4sence2000]

I am having this same issue.  I have attempted to disconnect and reconnect my Fitbit devices (Ionic and Aria 2) and I’m still getting the notification.  I deleted all after market apps I had downloaded thinking that was the problem but it must be one that came already loaded on my Ionic.

[HelloDooney]

I simply turned off notifications. Therefore I

don’t see it anymore!!

[jimbojonescalle]

I'm experiencing this issue.

[Abar2000]

I’m having the problem where a essays comes up saying Fitbit is unable to update or install apps.  I see here that there was a solution and it had been solved but I can’t see what the solution was or how to resolve it.  Please could I get some assistance on this.  I am getting sync issues I expect as a result of this.  

[CaityP]

I am still experiencing this issue as of 09/09/19. I have made sure the app is up-to-date. I have installed system updates as recommended. I have turned everything off and on again. Still not working. 

E.g. My watch told me I’d reached 14 hours active, but the app says I only did 13 hours. However, the step count is correct.

please can you help!

[Mckinney4]

If you haven’t tried this, it might help: open the app on your smart phone, click on your profile, click on your device (mine says Charge 3, select Clock Face, and change the clock face to a different option. Not sure how, but it’s what worked for me and several others. I don’t think any staff member from Fitbit is responding because this incident titled “App is unable to update/install” was deemed ‘resolved and closed’ many months ago. Change your clock face and if that doesn’t work, then open a new incident with a similar but different subject line.
Good luck!

[b4sence2000]

Ok I’ve done this and it seems to have worked!  Thanks so much!

[SunsetRunner]

It seems to have worked.  No more messages.

Thanks!!

[HelloDooney]

Changing the clock faces worked too!

[Mckinney4]

If you haven’t tried this, it might help:  open the app on your smart phone, click on your profile, click on your device (mine says Charge 3, select Clock Face, and change the clock face to a different option. Not sure how, but  it’s what worked for me and several others. 
Good luck!

[SunsetRunner]

Got it to work by changing clock face!

Sent from my iPad

[Apex]

Hi guys my app is unable to install it saids download the newer version but when I go to the app store to look at my update nothing's there about Fitbit