App is unable to update/install.

[MunchersMail]

The Apple FitBit app was updated overnight, but since that I am continually getting a message (eventually) to say that "We are unable to update / install one or more apps.  Please try again".   The communication between the fitbit device and the app seems to be fine so I am not sure what this is referring to.   What do I need to do?  Is this a glitch with the update?   Thanks

Moderator Edit: Clarified Subject.

[BeckyBrooks]

Ever since I did the last iOS update on the fitbit app(a few weeks ago) every time I start the app and it syncs or whatever it’s doing I get an error message that says one or more of my apps did not update and to try again. I press ok but I am not sure how I am supposed to try again if the app has already been downloaded from the app store. I have a charge three and the aria 2 scale. The exact message says We were unable to update/ install one or more apps. Please Try again. Then at the bottom it says ok in blue and when I click that it goes away but comes back again next time. How do I fix this? Is an update not going to the app? My charge 3 or my scale? 

[MunchersMail]

@KateFitbit   Still waiting for a reply to advise of what the problem is.   Come on Fitbit.   Get this sorted out or at least let us users know what is happening 

[Yele]

Hello @KateFitbit

This is still occurring 😞

iPhone iOS 12.1.4

Charge 3, Fitbit App 2.88

I have (many times) uninstalled, turned phone off for several minutes, re-installed.

It's also draining the battery with "all day sync" off, background refresh off, the app swiped away after double tapping, and blue-tooth off. (I charged it to 100% last night and went to sleep)

It -reeeeeaaallly- wants to sync and update and just tries non-stop I guess.

[Arupp224]

I have done the same things and still no help
This has been a long time without it being resolved and I paid to get the charge 3 at Christmas
I should of kept my charge 2

[Yele]

I just deleted the app for now 😞 mmm expensive watch, I love it.

An app that destroys my phone is unacceptable.

[Mckinney4]

I’ve been following this thread for 2 weeks. I read one user reply that changing the clock face display fixed it, so I tried, and I’m no longer getting the error messages. I did not uninstall the app during this time, only used my laptop to log on to the Fitbit website, logged in & changed my clock. Worth a try!

[Yele]

Giving it a shot, thank you!

[MunchersMail]

Thanks McKinney 4.   Changed the clock face and it has indeed solved the problem.   Thank goodness.

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[RedBP2004]

That worked for me thanks 😁

[Arupp224]

What do you mean change the clock forward

[Shutterpups]

Change the clock face, meaning change the appearance of the clock on your Charge 3. 😊

[RedBP2004]

That worked for me thanks 😁

[Yele]

Thank you!

I changed the clock face via the app, my watch went *bzt* and that seemed to complete the update.

All the other issues are resolved. Background refresh has actually stopped, no more update message and battery was barely used overnight.

@KateFitbit

[Xerocypher]

Good catch with changing the clock face display. Working for me so far! Thanks!

[FergieFromFife]

Ahhh, I’m going to try this on my Versa, wish me luck  🤞🏼 

[BeckyBrooks]

thank you ....changing the clock face worked. Then I was able to go back and change the clock face back to what it was. I only like one clock face. Wish they would add more that that had number of steps heart rate and the time

[FergieFromFife]

Changing the clock face worked for me too.
I downloaded a nice face from OziByte, cost $1.49!
FergieFromFife


Sent from my iPad

[BeckyBrooks]

what is ozibyte?

[GlennMetcalf]

I think checking problem resolved when you are working on it is not really a solution. However the real annoyance is the app checks for app updates before updating the information from the charge 3 so. You have to wait then dismiss the error before the data updates. If you simply update the data first it would not be near as annoying... I see on the screen syncing apps then the error message after clearing the error I can update the data but if I don’t clear the error it just waits and does not synch the watch. Even after 30 minutes ...

[MunchersMail]

Hello Glen

I, and quite a number of others, have found that going into the app and selecting to amend the clock face has managed to get rid of the sync problem .... try that