App is unable to update/install.

[MunchersMail]

The Apple FitBit app was updated overnight, but since that I am continually getting a message (eventually) to say that "We are unable to update / install one or more apps.  Please try again".   The communication between the fitbit device and the app seems to be fine so I am not sure what this is referring to.   What do I need to do?  Is this a glitch with the update?   Thanks

Moderator Edit: Clarified Subject.

[RC23111]

This issue has not been resolved.  It is 5/8/19 now, and I have been experiencing the same issue for weeks, including today.  When will this be resolved?

[Mckinney4]

Hi- I've resolved two issues with my Fitbit Charge 3 by simply changing the clock face.  Not sure why it helps, but it does.  It fixed the 'unable to update/install problem, and also fixed once when the screen was black (looked dead, but wasn't).  To do this, just open the app on your smart phone, click on the Account icon in top right corner, click on Fitbit Charge 3, click on Clock Faces, then All Clocks (tab on top right, choose a different clock face than the one you're currently using, then hit Select. 

[MarcoGFitbit]

Hello @RC23111 thanks for joining the Fitbit Community, it's great to have you on board. @Mckinney4 I hope you're doing well, it's nice to see you around. 

First of all, I would like to apologize for the delay in the response. @Mckinney4 I appreciate you have taken the time to share with us the troubleshooting steps you've tried in order to resolve this issue on your side, I'm sure they will be very helpful to other members in the Community facing the same situation. 

@RC23111 Please follow @Mckinney4 steps and if you're still having trouble, let us know in case you need anything else. 

[RC23111]

I guess I should have stated in my post that I have a Versa and not a Charge 3.  I also have the special edition Versa with a traditional watch as the face, and that is one of the reasons I got it back in October, so I don't want to change it even if that may be a fix for the Versa as well.  

[MarcoGFitbit]

Hello @RC23111 I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and clarify to us that you're wearing a Versa. Please note that you can change the clock-face to a different one and after the issue has been resolved, you can change the clock-face back to the one you currently have. 

Thanks for your patience and understanding, give this a try and let us know the outcome. 

[RC23111]

Marco,

Not only did changing the clock face not work, but now I cannot find my original.  I am very unhappy about that, so you can please tell me how I can get it back??

[RC23111]

I was able to get my old clock face back, but the problem still persists about unable to update apps.

[MarcoGFitbit]

Hello @RC23111 I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let us know you've tried the troubleshooting steps unsuccessfully. At this moment, I would like to gather some information from you so we can check this further:

• iPhone model you're using. 
• OS version running in your phone
• App version installed in your phone. (go to Account > Help to get it)
• Versa version (go to Account > Versa to get it)

Thanks for your patience, we'll be waiting to hear from you. 

[RC23111]

iPhone 8

iOS 12.3.1 (latest)

App version 2.94 (834)

Versa version 33.1.30

[MarcoGFitbit]

Hello @RC23111 I hope you're doing well, thanks for taking the time to reply with the information requested. 

I appreciate you have come back to us. At this moment, my best recommendation would be setting up your Versa as a new device to update the connection between the watch and your phone, this will provide us a fresh start (with the connection, not the data already synced to your account), in order to update apps. 

To set up your Versa as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

Give this a try and let us know how it goes, happy stepping! 

[RC23111]

I believe that may have worked.  I could not get the weather app to work during this, but it works now.  I am hopeful!

[RC23111]

Spoke too soon.  Got the same message as always... 

[MarcoGFitbit]

Hello @RC23111 I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back to us and let us know you're still experiencing this situation. At this moment, I have forwarded all the information you have provided to our team so they can take a better look at this situation. 

Once we have an update about this issue, we'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding. If possible, please keep us updated in case anything changes. 

[AlDavenport]

This is August 7 2019 and I am having the same error problem.  How do I fix it?

[RC23111]

I am still awaiting a resolution as mine continues to do it  I have not heard back on this in a month. 

[78f2504x4]

Problem has returned.  What is the fix?

[HelloDooney]

It’s happening again! The past 2 days it’s been doing this!

[SunsetRunner]

This seems to have worked for me.  When i looked at my phone there was an ios update.  Did the update, deleted app and reloaded.  Haven't got any more error messages.

[HelloDooney]

Just tried that and did not work! 😡 

[SunsetRunner]

Well, it only worked for a short while.   Back to trying other things.