06-26-2015 19:49
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06-26-2015 19:49
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10-24-2017 13:56
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10-24-2017 13:56
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Please note I have tried all the advice above in this thread and none of it has worked. I’ve had my Fitbit charge hr since February and it’s been perfectly fine until the most recent iOS update - which yes, is the most up to date one and I have restarted and resintalled everything
11-01-2017 07:19 - edited 11-01-2017 07:20
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11-01-2017 07:19 - edited 11-01-2017 07:20
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I'm having this same problem, and like etakpotkins, it's only been in the past week or so. I have completely unpaired my Surge and when I try to reconnect it, the app says "We found your Surge! Connecting to Tracker..." and it just spins and spins, nothing ever happens.
11-06-2017 23:53
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11-06-2017 23:53
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I just got a Charge 2 and it won’t connect to my iPhone. I’ve tried all the combinations and various restarts. Nothing works.

11-07-2017 06:05 - edited 11-08-2017 04:16
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11-07-2017 06:05 - edited 11-08-2017 04:16
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Hello @BecTone, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community.
Have you updated the Fitbit app recently? If so, as you have already restarted your tracker and phone, I would like to suggest the following in order to try to set up your tracker:
- Turn off Bluetooth on your phone by going to Setting > Bluetooth. Do not turn it off/on through the Control Center.
- Make sure you have a strong WiFi signal.
- Make sure there are no other Bluetooth devices around that might interfere with the setup process.
- Restart your tracker one more time and leave it plugged in and charging
Then, try to set up your tracker as a new device:
- Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
I hope this can be helpful, give it a try and let me know the outcome.

11-07-2017 06:52
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11-07-2017 06:52
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It is a new device. I installed, deleted and reinstalled the app a few times last night. I let the Charge 2 charge over night and tried again this morning. I reset and connected to Wi-fi. Now it is stuck on the app screen with the message “Connecting to Fitbit...” it’s been stuck for at least 30 minutes. How long should it take? It showed on my Bluetooth settings screen for a while. Now it’s gone.

11-07-2017 07:44
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11-07-2017 07:44
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I’ve tried this. Still getting stuck “Connecting to Fitbit...” in the app.

11-07-2017
09:29
- last edited on
11-08-2017
04:19
by
MarcoGFitbit
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11-07-2017
09:29
- last edited on
11-08-2017
04:19
by
MarcoGFitbit
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Charge not syncing for months. Removed app and reinstalled, turned off and on Bluetooth didn’t work. Still searching and nothing happens. Ready to throw the thing in the trash. So frustrated
Moderator Edit: Word Choice

11-07-2017 09:32
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11-07-2017 09:32
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Me too! A friend of mine encouraged me to get this. I’ve spent over 8 hours and I’m nothing but frustrated.

11-08-2017 06:09
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11-08-2017 06:09
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Hello @BecTone, I hope you're doing well, thanks for taking the time to reply. Have a warm welcome to the Fitbit Community @Megvo, it's nice to have you on board.
@Megvo, thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further as they have already worked with you about this issue in the past. Please keep an eye on your email inbox for further instructions.
@BecTone, I have checked with our Support Team and it seems you have already created a case and our team has already provided you a resolution. I'm glad.
Once again, thank you for your patience and understanding, if there's anything else I can do for you, please don't hesitate to reply.

11-22-2017 03:10
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11-22-2017 03:10
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Hello I have Fitbit Surge and Charge 2. after last app update i can't connect any of them.
I restarted app, phone,Bluetooth and trackers. Still connecting to tracker...
Is something wrong with IOS latest update? Please help.

12-10-2017 09:49
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12-10-2017 09:49
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I having been trying for 2 days to set up my new Charge 2 without luck. I have gone through all the steps you have recommended for other people with the same problem multiple times and the device will not connect. Very frustrated
12-11-2017 06:46
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12-11-2017 06:46
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Hello @xercise4life and @Mszymczak, thanks for joining the Fitbit Community, it's great to have you on board.
Thanks for letting me know you have already tried the troubleshooting steps described earlier. At this moment I would like to suggest you to go to your phone Settings > Bluetooth and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Afterwards, restart your phone and try to set up your Fitbit tracker as a new device once again:
- Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
- When the app asks you to replace your current tracker, please replace it and continue with the process.
I hope this can be helpful, give it a try and let me know the outcome!

01-29-2018 22:07
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01-29-2018 22:07
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Im having the same issue, tried everything listed here and more been at it for more than and hour and no luck. Device worked fine couple months ago now doesnt connect...

01-30-2018 03:48
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01-30-2018 03:48
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Hello @heatherbergeron, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community.
I appreciate you have already tried the troubleshooting steps listed above. At this time I would like to gather some information from you so I can determine our next step, please reply with as much information as you can:
- iPhone/iPad model you're currently using.
- OS version running on your mobile device.
- App version currently installed on your device (go to Account > Help to get it)
- Fitbit tracker model you're having trouble with.
Thanks for your patience and understanding, I'll be waiting for your reply.

01-30-2018 06:33
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01-30-2018 06:33
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Samsung galaxy j36
Version 2.65.1
Fitblit flex
Not sure what os version is

02-01-2018 10:16
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02-01-2018 10:16
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Hope you have received my reply, waiting for advice
Thanks

02-05-2018 05:04
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02-05-2018 05:04
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Hello @heatherbergeron, I hope you're doing well, thanks for taking the time to reply.
I appreciate your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.
In case you need anything else, please feel free to reply as well. Happy stepping.

03-21-2018 20:55
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03-21-2018 20:55
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Two days ago my tracker stopped connecting to the app.
I have done everythjing sufggested and it still does not work.
Suggestions?

05-21-2018 02:33
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05-21-2018 02:33
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Please help! Using the Fitbit Ionic since February without any issues.
Now since 2 weeks, I'm having the same issue as everyone it seems- not finding my fitbit, no synchronization possible. I'm participating in a number of challenges of my company where I was in leading position, everyone is questioning now where I am - very frustrating ...
Iphone 6s - version iOS 11.3.1
Went through every recommendation you all made, over and over again for 2 weeks now at different locations, etc etc very frustrating - should be motivating you to live healthy but it just creates a lot of stress instead and costed me a lot of money. Anyone to advise anything else than always the same, which doesn't work? Many thanks for your advice. Kr,

05-21-2018 05:48
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05-21-2018 05:48
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