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App issuse

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‎03-01-2016 16:29

‎03-01-2016 16:29

I have lost the step count on my ISO app completely, is there anyway to get it back? Also my wife's Fitbit Charge is off from the app workout tracker by nearly half a mile.
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‎03-02-2016 06:44

‎03-02-2016 06:44

Hi there @Issuse! Welcome to the Fitbit Community! 

Let me help you out with this, I recommend you checking this thread that I was moderating, you will find the instructions  with snapshots to add the tiles back on the iOS app. 

 

Hope it helps! Let me know how it goes:). 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎03-03-2016 05:43

In response to MaginB

‎03-03-2016 05:43

No this did not help, the app is on my iPhone. The steps row just dropped off, there is no row when I hit the edit key.

Sent from my iPhone
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‎05-09-2016 08:29 - last edited on ‎11-19-2025 10:38 by Fitbit Moderator

In response to Issuse

‎05-09-2016 08:29 - last edited on ‎11-19-2025 10:38 by Fitbit Moderator

Hey there @Issuse thanks for the update my friend! Cat WinkI'd like to know if you have a tracker paired to your account or if you're wearing MobileTrack feature? Also, have you updated your iOS app to the latest version and try logging out and logging back in into the app?

Keep me posted! Smiley Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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