03-22-2016 18:33
03-22-2016 18:33
03-23-2016 04:27
03-23-2016 04:27
Welcome to the Community @Liz124! If your Fitbit One is not syncing, I recommend checking out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process.Setting up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your mobile device is running the latest version of the Fitbit app for iOs or Android device.
Hope this helps. Let me know the outcome.
03-23-2016 05:30
03-23-2016 05:30
03-23-2016 08:00
03-23-2016 08:00
05-09-2016 08:21
05-09-2016 08:21
Hey there @Liz124 thanks for the update my friend! I'd like to know if you're receiving any error message in particular when trying to set up your tracker as a new device?
It's nice to see you around more often @RobynAke! Why don't you try following the steps provided in this thread to make sure your tracker is syncing correctly with your mobile device.
Let me know how it goes!