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App keeps crashing

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‎09-16-2019 20:24

‎09-16-2019 20:24

App keeps crashing every time I open the app. I already uninstalled and downloaded the app several times today. 

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‎09-16-2019 20:29

‎09-16-2019 20:29

Hi @KD22  a moderator posted this, did you see the banner at the top of the page?

 

 

We're aware of an issue that may cause some iOS users to experience a continuous crash when trying to open the app after updating to version 3.6.

 

To resolve this, please try to uninstall and reinstall the app from the app store. Even if you have tried this previously, please try again. 

 

If this does not work, our team is working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Stepping in the U.S.A. since September 2013. Android 14

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