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App keeps logging me out

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‎10-21-2017 17:11 - last edited on ‎10-21-2019 18:37 by Fitbit Moderator

‎10-21-2017 17:11 - last edited on ‎10-21-2019 18:37 by Fitbit Moderator

Lately, at least once a day or more, when I open my Fitbit on my iPhone it makes me sign in (email and password). I never had to do that before. Does anyone know why that changed or how I can go back to not having to sign in so often. 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎10-22-2017 07:41

‎10-22-2017 07:41

Yeah, I am having the same problem v2.411 (723)... I keep the app loaded in the background and when I make it active again it will go through the motions of syncing (progress bar moves across as usual) but the data does not update in the app. I can even pull down and watch it sync several times.

 

If I kill the app and re-launch it, it asks to log in... once this is done everything syncs correctly.

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‎10-20-2019 19:47

‎10-20-2019 19:47

Fast forward to 2019. If I have my app in the background it will not come forward until I sign in again. IOS 13.1.2 on iPhone 7. This just started a couple days ago out of the blue. Anyone have a reason why? It’s annoying. 

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‎10-21-2019 18:36

In response to Geo4

‎10-21-2019 18:36

Hi @crowefan, @NedFlanders and @Geo4. It's great to see you in the Community! I'm sorry for the delay.

 

Thanks for taking the time to report this situation. This shouldn't be happening and appreciate the steps that you've tried on your own. Just to confirm, do you remember if this happened after updating to iOS 13? Or was it after updating the Fitbit app. These details will help me to further investigate.

 

In the meantime, I'd recommend the following steps:

  1. Make sure the Fitbit app is updated.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Open the Fitbit app and log back in.

 

Once that is done, please monitor the Fitbit app and keep me posted about the outcome.

 

See you around!

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‎11-02-2019 14:01

In response to LizzyFitbit

‎11-02-2019 14:01

Not sure anything I did cured having to re-sign in constantly, but it’s fixed.
Thank you!
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‎11-03-2019 14:46

In response to Geo4

‎11-03-2019 14:46

Hi @Geo4. I'm glad to see you here again!

 

That's fantastic news! Thanks for keeping me updated and I'm glad everything is working fine. In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members!

 

Hope to see you around more often. 😊

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