App keeps logging me out.

[TEBurns]

My IOS app is up to date, I've reset my charge 2 and every time I open the app, I have to sign in. This is annoying. What else can I do?

Moderator Edit: Clarified Subject.

[SunsetRunner]

Hi

Feel free to read dear @AlessFitbit 's post in --<-@ this thread @->--

Hope it helps

[Louiselle999]

I updated the app. to the latest one and I still have to sign in every time. Issue not fixed on my iPhone.

please provide help.

[MarcoGFitbit]

Hello @TEBurns and @Louiselle999, have a warm welcome to the Fitbit Community, it's great to have you on board. Thanks for all your help @SunsetRunner! 

At this moment, as you have already updated the Fitbit app, please uninstall it, restart your phone and reinstall it again. Make sure to sync your tracker one last time before uninstalling the app to prevent any information from getting lost. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Louiselle999]

I did what you told me but I still have to same issue. This is really annoying.

Please have this problem fixed asap.

Thanks,

Moderator Edit: Format + Removed personal information.

[MarcoGFitbit]

Hello @Louiselle999, I hope you're doing well, thanks for taking the time to reply. 

At this time, I will forward your information to our team so they can take a better look at this situation. Once I have more information to share with you about this issue, I'll make sure to update this thread accordingly. 

Thanks for all your patience and understanding, if there's anything else you might want to add or if there's anything else I can do for you, please feel free to reply.