Fitbit app is not syncing my information.

[Biker86]

My iPhone 5 is saying my Fitbit is syncing. But does not sync to the totals 

Moderator Edit: Clarified Subject.

[Britt1882]

The same thing is happening to mine too. I have to log out and log in for it to come back. Hopefully, we can get some answers! 

[Biker86]

Mine won't even sync after logging out


❤️donna😀

[LindaCC]

Mine won’t sync on my new iPad. Old one works, even iPod Touch will sync. I’ve deleted app and reinstalled. It works one or two times and then refuses again. 

[MarcoGFitbit]

Hello everyone, I hope you're having a great day. 

Thank you for letting me know that you're experiencing delays in updating your data, specifically the 7-day total. Our team is aware of this situation and is working on the issue. 

At this moment I would like to ask you to sync your tracker as you normally do and please check back later today or tomorrow for the updates to your data. 

Our team hopes to have this resolved soon, if there's anything else I can do for you in the meantime, please feel free to reply. 

[mom2e]

My Blaze is not syncing with my iPhone, IOS 11.2.6

😞

[Ctine]

I can't sync my Alta with my iPad.  Tried resetting ipad and alta. Do i need to try reloading the app? 

Moderator Edit: Format.

[MarcoGFitbit]

Hello @Ctine, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you around @mom2e, thanks for joining the conversation. 

If your tracker is not syncing with the Fitbit app and if you have already restarted your tracker and your mobile device, I would like to suggest you the following:

1. Update the Fitbit app or the OS on your mobile device if necessary.
2. Make sure you have a strong WiFi signal
3. Make sure there are no other Bluetooth devices around that might interfere with the syncing process.

Now, in case your tracker is still not syncing, my best recommendation would be to set up your tracker as a new device to reset the connection between your tracker and your phone. Don't worry, none of the information previously stored in your account will be deleted. 

To set up your tracker as a new device:

1.  Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.