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App logs me out constantly (version 2.91)

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‎04-10-2019 08:53 - last edited on ‎04-11-2019 06:12 by Moderator Alum

‎04-10-2019 08:53 - last edited on ‎04-11-2019 06:12 by Moderator Alum

I have app version 2.91 and It automatically logs me out all the time, even when i don’t close it.

 

Moderator Edit: Clarified Subject.

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‎04-11-2019 06:14 - last edited on ‎11-27-2025 10:17 by Fitbit Moderator

In response to LZeeW

‎04-11-2019 06:14 - last edited on ‎11-27-2025 10:17 by Fitbit Moderator

Hello @Jolynrr have a warm welcome to the Fitbit Community, it's great to have you on board. It's great to see you too @LZeeW thanks for all your help. 😄

@Jolynrr thanks for joining us and let us know about this situation. At this moment, please follow the instructions kindly posted by @LZeeW and if they're helpful to you, mark their post as a solution. This will be very helpful to other members facing the same situation. 

Now, in case you need further assistance, please feel free to reply, we'll be happy to continue helping you. Happy stepping! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

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‎04-11-2019 05:27 - last edited on ‎11-27-2025 10:17 by Fitbit Moderator

‎04-11-2019 05:27 - last edited on ‎11-27-2025 10:17 by Fitbit Moderator

Hello @Jolynrr and welcome to the Help forums.  Try deleting the app, restarting your phone, then re-downloading the app.  This often works for me, especially when an automatic app update acts wonky.  Don't know why it works, but it might.

Let us know if this doesn't help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎04-11-2019 06:14 - last edited on ‎11-27-2025 10:17 by Fitbit Moderator

In response to LZeeW

‎04-11-2019 06:14 - last edited on ‎11-27-2025 10:17 by Fitbit Moderator

Hello @Jolynrr have a warm welcome to the Fitbit Community, it's great to have you on board. It's great to see you too @LZeeW thanks for all your help. 😄

@Jolynrr thanks for joining us and let us know about this situation. At this moment, please follow the instructions kindly posted by @LZeeW and if they're helpful to you, mark their post as a solution. This will be very helpful to other members facing the same situation. 

Now, in case you need further assistance, please feel free to reply, we'll be happy to continue helping you. Happy stepping! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes