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App lost all previous data from my account.

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‎02-23-2018 00:41 - last edited on ‎02-24-2018 10:34 by Moderator Alum

‎02-23-2018 00:41 - last edited on ‎02-24-2018 10:34 by Moderator Alum

Fitbit app lost all previous data and personal stats, asking me to log on as if I’m a new user 

 

Moderator Edit: Clarified Subject.

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‎02-24-2018 10:38

‎02-24-2018 10:38

Hello @Sara26, I hope you're doing well, thanks for joining the Fitbit Community! Smiley Happy

 

Thanks for bringing this to my attention. Is it possible you have a different Fitbit account registered to a different email address and when the app logged you out you logged in back with a different account? We have received reports from people who have not been able to see their past data history but they have logged in with a different email which might be your case as well as all the information gets stored in our servers and none of the information here is deleted. 

 

Please try to log in with another email address you might have and let me know if you're able to see the previous data you're not able to see right now. Additionally, please check the data by logging in to your online Dashboard and check if the information is showing there as well. 

 

Thanks for your patience, if there's anything else I can do for you please feel free to reply. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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