App missing data after update

[larryd203]

What happened to the activity?

Where are my challenges?

Where’s my sleep data?
Who changed the app?

it appears that i can only show “calories burned” instead of my number of steps on the activity home page

i am in a challenge with friends and that disappeared after the app updated.

Please fix it and/or change it back

thanks for reading

LarryD

Moderator edit: subject for clarity

[Lorried]

It happened to mine too!!!  It’s like It just poof it disappeared!!!

[Lorried]

It has been working perfectly fine till about 9 pm Pacific time

[Bear16]

Same here. Exact same issue.  Wtf Fitbit?

[JEmber12]

This happened to me too. I tried to login again on the app, and now it shows nothing, not even calories burned.

[MissKatPatricia]

This happened to me too. I ended up logging out and logging back in and now I can’t see anything in my app for today or previous days. I am also in challenges with friends. 

[MissKatPatricia]

Same with me. 

[Kmwtyson]

I was in the middle of the workout and was checking my steps at 10:58 CDT and then again at 11:00pm and it literally disappeared on my screen in the middle of my sync.  I have a flex 2, so the app is the only place I can see my steps... if they take that away, I might as well stop using the product.  Sad.

[kwoodruff]

I tried force stopping app, that didn’t work. I deleted the app and re-downloaded it but that made it worse as now NOTHING shows up. I don’t know what to do!

[Tinwindow]

Are you guys seeing anything on your dashboard mines all white except for the discover icon

[japacan2]

Same is happening to me at 9pm pacific. I tried removing the app and re-downloaded the app, but it still is not working.

[MissKatPatricia]

I’m not seeing anything except white and the discover icon. 

[Kmwtyson]

ok, so 46 minutes later, it's all back to normal now?!  Thank goodness!  Hope you all get your data back also!

[Bear16]

Mine is back to working but this has shaken my confidence in how the data is tracked and if it can just disappear without an update.  Have begun researching Apple watches.  

[MissKatPatricia]

Mine was back to working, but it is gone again. I deleted and redownloaded the app after logging out and then trying to log back in and it just comes up saying oops something went wrong when I try to enter my password. And the same message appeared after redownloading it. 

[SunsetRunner]

Same here. No calories, no steps, no floors, just the number of days of exercise and weight. Dashboard seems to be okay but is slow to load. Must be a server issue.

I have to say up till now I've defended Fitbit, mostly against all odds given the issues being reported and the fact I swapped my Charge 4 for a 3 due to several issues, but I'm beginning to lose faith.

[Cypress7]

Where are my steps?

[b34r]

How the app looks like after an update today

 

[BTho2020]

Mine’s the same. Was fine earlier this evening now a complete mess 😣

[SunsetRunner]

This is after logging in and out of the app.