05-19-2020 21:14 - last edited on 05-25-2020 13:53 by LiliyaFitbit
05-19-2020 21:14 - last edited on 05-25-2020 13:53 by LiliyaFitbit
What happened to the activity?
Where are my challenges?
Where’s my sleep data?
Who changed the app?
it appears that i can only show “calories burned” instead of my number of steps on the activity home page
i am in a challenge with friends and that disappeared after the app updated.
Please fix it and/or change it back
thanks for reading
LarryD
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
05-19-2020 22:45
05-19-2020 22:45
And everything is back, server restart?
05-19-2020 22:48
05-19-2020 22:48
My app has done this twice in the past hour and a half. It crashed with only calories then only showed the discover button, after 50 minutes came back for 10 minutes to only crash and be off another half hour or so and come back on just now. This is insane and kind of annoying.
05-19-2020 22:52
05-19-2020 22:52
05-25-2020 13:51
05-25-2020 13:51
Hello all, thank you for your participation in the forums and for sharing your experiences with the app missing data. I am sorry for the delayed response.
Thank you for bringing this to our attention. I understand that this can be very frustrating and appreciate your efforts to resolve this issue. I would like to advise that this outage has now been resolved. The Fitbit app should now be up and running normally.
I'll be around if you need further assistance.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
05-25-2020 22:07 - last edited on 05-28-2020 17:54 by LiliyaFitbit
05-25-2020 22:07 - last edited on 05-28-2020 17:54 by LiliyaFitbit
This happened to me... then it slowly updated but they still took away are daily steps which makes no sense!
Update:
You can see your daily steps? How did you fix it? Because to me it looks like they redesigned the app but that is nowhere in their notes.
05-25-2020 22:09
05-25-2020 22:09
Nope, I've uninstalled and reinstalled the app and still no daily steps. Did you take the function away in the app because I'm not sure what the point of having a fitbit would be if we can't actively see our steps.
05-28-2020 17:53
05-28-2020 17:53
Hi @capintsize, thank you for your reply.
If you continue experiencing difficulties with the app, please try the following:
You can also check the steps to add stats at How do I add stats to the Today tab in the Fitbit app?
Let me know how it goes.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
04-02-2021 19:46
04-02-2021 19:46
Hi! I am in one of the “All for One Challenges” and a weekend warrior challenge. They were on my dashboard this morning and now this evening they are gone. I didn’t quit, nor did I delete them. I was very excited to be apart of the all for one. Please help.
I have deleted/reinstalled the app, powered down/restarted my phone, and force quit. I hope you can help.