App not displaying Active Zone Minutes after Sync

[PaulHollyer]

Following a recent firmware update, the 'Zone Minutes' display on the dashboard (the icon and text) are not being updated when sync'd with my Versa 2 (the other values, eg steps, miles, calories burnt, etc are being updated). However, if I 'click' on the Zone Minutes icon, and go through the Zone Minutes page, I can see the updated information correctly updated. For example, the dashboard for yesterday reports 0 Zone Minutes but the "Active Zone Minutes in the last 7 days" page reports 112 Active Minutes for yesterday. Anyone encountered / solved this before, please? 

[Heather-S · Accepted solution]

@PaulHollyer Which phone do you have?  Have you tried uninstalling the app and reinstalling to see if that corrects the issue?

[PaulHollyer]

@Heather_M Hi and thanks for taking the time to reply. I have an Iphone 7, and took your advice, uninstalling and then reinstalling the app. Was a little afraid that I might lose my data (as warned when about to delete the app) but after the re-install, the data was still available. Anyway, progress. My current Active Zone Minutes has been updated but yesterday's still shows as 0, even though the "Active Zone Minutes in the last 7 days" page reports 112 Active Minutes for yesterday. Will monitor it over the next few days to see if it was just a blip, and will report back if your suggestion solved the problem. Thanks again

[emili]

@PaulHollyer did you try clicking in the actual tile? Sometimes it is there but not on the front screen- no idea why. And then after clicking, it sometimes magically appears. 

[Rich_Laue]

@PaulHollyer I've moved your iOS question to the iOS board. I think I would have first tried logging out/in. 

Glad it worked. 

You should not be afraid of losing data. Your data, before a sync is still on the tracker. A sync takes this data and puts it into the cloud services. 

None of the users data is ever stored on the phone and is why we can go to fitbit.com to view what recently synced.