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App not keeping track of hourly activity

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‎03-16-2020 19:05

‎03-16-2020 19:05

It’s sporadic, but has happened the last two days. My tracker says I’ve done 250 steps every hour, but the app says otherwise. I’ve reset my tracker, and done app upgrades. 

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‎03-17-2020 14:38 - edited ‎03-17-2020 14:39

‎03-17-2020 14:38 - edited ‎03-17-2020 14:39

Hi @CityGirlFarms, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing that your hourly activity steps are not showing properly in the app while showing correctly on the device. Thank you for your troubleshooting efforts. I would like to confirm that our team is aware of this issue and we're working to identify a resolution as quickly as possible. 

I am sorry for any trouble. I appreciate your patience and understanding. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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