App not responding - can't enter any food or start an exercise.

[sunnyPam]

i had started to track a walk in the app. I had paused for about 5 min and then it wouldn't restart. Cant open exercise or log food, see sleep statistics. I can't access the premium section. It's like it's not responding to touch. nothing is opening. Have restarted phone, off and on bluetooth, and all my info is ok and online at Fitbit.com. App not responding

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @sunnyPam.

I appreciate your participation in the Forums and sharing that the app is not responding and you can't enter any food, see sleep statistics or start an exercise. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend doing the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.

If the issue persists, you may try to uninstall and reinstall the app. 

Keep me posted on the outcome. I'll be around if you have any additional questions.

[MaryEdwards2019]

I lost the calorie food counter part of my app. All the other things on the menu are there sleep water heartbeat track your exercise

female health & weight. I logged out, restarted phone, but it did not return. I am hesitant to remove and reinstall the app because my daughter has the dongle I set this Charge HR 1 with.  I plan on buying a new one at the end of the month, but till then I really depend on that selection

[LiliyaFitbit]

Welcome to the Fitbit Community, @MaryEdwards2019.

Thank you for joining the thread and sharing that you've lost the calorie food counter part of your app. I appreciate your efforts to resolve this and providing the additional details, I am here to help. I understand your concern and recommend following the steps in this help article to add the calorie food tile: How do I add, remove, or rearrange stats on the Today tab in the Fitbit app?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[sunnyPam]

Hi, thanks for replying. I tried all of the advice but it didn't help. I eventually uninstalled and reinstalled the app. It is all good now and working fine and all my previous data is still there.

[MaryEdwards2019]

Thank you for replying, and I have the calorie counter back.
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[LiliyaFitbit]

Hi @sunnyPam @MaryEdwards2019, thank you for your replies.

I am glad to hear the issue is resolved now. Thank you for posting the update here. I appreciate your time and feedback and hope you continue enjoying the Fitbit experience.

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!  

[MaryEdwards2019]

I really like my Charge HR. Since my heart failure and stents two years ago, it has been my lifeline to logging everything. I was so pleased to get the calorie counter back. My birthday is soon, and I think I would like the

Charge HR 4.  Waterproof would be a great asset. Again thanks for the help

[LiliyaFitbit]

Hi @MaryEdwards2019, thank you for your reply. 

It is great to hear that you like your Charge HR and have enjoyed the benefits our products have to offer. Thank you so much for your feedback. I appreciate your interest in Charge 4, you can check out our comparison page at https://www.fitbit.com/compare, where you can see at a glance the features that each device provides. 

Thank you for letting us be a part of your health and fitness journey. Don't hesitate to get back if you have any questions.

[MaryEdwards2019]

I absolutely love it! The clock face is larger and easier to read, for an
older woman. It has so many nice new features! Thanks for the advice
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