Garbled display when trying to record exercise

[akhenrichs]

When I am trying to record my exercise, the spinning selector for distance, date and/or time Is so garbled that I can’t make a selection. Is there a way to post a screen shot of what I’m experiencing?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome back to the Fitbit Community, @akhenrichs.

I am sorry to hear about the issue you're experiencing when trying to record your exercise. I am glad to assist you with that. Thank you for your efforts to provide a screenshot. You can 

follow these steps to attach a screenshot to your next reply: How To: Add An Image To Your Post. I will be glad to investigate. 

You can find information about tracking your workouts at How do I track my workouts with my Fitbit device?

Looking forward to your response. 

[akhenrichs]

Sent from my iPhone

[LiliyaFitbit]

Hi @akhenrichs, thank you for your reply. 

I appreciate your efforts, however, it seems that a screenshot wasn't attached to your reply. Please try to resend it or provide the details of the issue, I will be glad to investigate. 

Looking forward to hearing back from you.

[akhenrichs]

I am replying to whomever at Fitbit DM on Twitter too. My images are showing there

Sent from my iPhone

[LiliyaFitbit]

Hi @akhenrichs, thank you for your response.

Thank you for confirming that you sent screenshots to our team via Twitter. I appreciate your efforts and would like to confirm if our Support team helped you resolve the issue via Twitter? I will be glad to assist you further if you continue experiencing difficulties. 

Looking forward to your reply.