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Fitbit One stopped syncing, won't allow to click on "Sync now"

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‎07-08-2020 16:19 - last edited on ‎07-09-2020 12:16 by

‎07-08-2020 16:19 - last edited on ‎07-09-2020 12:16 by

my fitbit one stopped syncing at 6:20pm yesterday. tried everything i could find but nothing is working.

when i click on the icon, Sync Now and Bluetooth aren't even available to be clicked on.

Any suggestions?

 

 

Moderator edit: subject for clarity

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‎07-09-2020 12:31 - edited ‎07-09-2020 12:32

‎07-09-2020 12:31 - edited ‎07-09-2020 12:32

Welcome back to the Fitbit Community, @redford.

 

I am sorry to hear your Fitbit One stopped syncing and the options Sync now and Bluetooth aren't available to be clicked on. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend doing the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.
  6. Tap the Today tab > your profile picture > your device image > Tap Sync Now.

For complete troubleshooting instructions to resolve the syncing issue, please see Why won't my Fitbit device sync?

 

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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