App not showing all the tiles.

[Bobbi1357]

Help. Help. Help

dropped my 6s phone in water. Got a new XR   Set up the app and it worked fine for an hour. Then I lost all the things I use the most. Steps, active minutes, heart rate etc. I’ve deleted the app and reinstalled several times. No Luck. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @Bobbi1357, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. 

Usually when a tile is not showing in the Fitbit app is because of two different reasons:

1. Your tracker has been removed accidentally from the account: To check this, please tap on the Account button and verify that your tracker is listed under your Name. If it's not, please set it up as a new device:
   • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
   • Choose your tracker and follow the onscreen instructions to continue
2. The tile has been removed from the Dashboard and is now invisible: To verify this, please scroll down until you find the Edit button. Tap on it and the invisible tiles will display a plus sign on the top left corner, tap on the plus sign to make them visible again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[LizzyFitbit]

Hi everyone.

Thanks for taking the time to share your feedback about the Fitbit app. I'm going to close this thread from further comments. In case you have any other question, I'd encourage you to create a new topic in the Help Forums to receive help from the Community. You can always check our Help Site where you'll find more information about our products, features, as well as troubleshooting steps.