12-07-2018
07:41
- last edited on
12-10-2018
08:08
by
MarcoGFitbit
12-07-2018
07:41
- last edited on
12-10-2018
08:08
by
MarcoGFitbit
Never looked at my dashboard yesterday on my phone or iPad. Today not all of the data for yesterday is showing up on my dashboard.
Step hourly graph shows steps but the yesterday tile only shows calorie burn and floors.
I tried syncing, closing/restarting Bluetooth, force stop iPhone app, restart iPhone, force stop fitbit app. Still missing parts of my daily data from yesterday!
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
12-09-2018 15:37
Gold Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
12-09-2018 15:37
@mommyfinn It seems to me something got glitched during sync. Hopefully it was a one-time-only occurrence, but just in case keep an eye on the data. Good luck!
12-07-2018 07:43
Gold Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
12-07-2018 07:43
@mommyfinn Do you remember if the data was tracked properly by Versa? Also, have you checked if the data is missing from Dashboard on Fitbit.com as well? Is today's data syncing without issues?
12-07-2018 07:53 - edited 12-07-2018 09:28
12-07-2018 07:53 - edited 12-07-2018 09:28
Data looked like it was tracking properly yesterday as I saw it throughout the day on the device. Today's information is syncing with no issues. Data is missing from fitbit.com dashboard as well.
Best Answer12-09-2018 15:37
Gold Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
12-09-2018 15:37
@mommyfinn It seems to me something got glitched during sync. Hopefully it was a one-time-only occurrence, but just in case keep an eye on the data. Good luck!
12-10-2018 08:13
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
12-10-2018 08:13
Hello @mommyfinn, have a warm welcome to the Fitbit Community. It's nice to see you too @Marrrmaduke, I hope you're doing well. ![]()
@mommyfinn, I appreciate your participation in the Forums and for letting us know about this situation.
Please note that the tiles below the daily stats tile (steps, distance, floors, active minutes and calories burned) show your most recent information, even if you're looking at your stats for another day. To view your stats for a previous day, tap the individual tiles to see your history. For more information about the new dashboard design, see the following help article: About the Fitbit App.
I have moved your post from the Versa board to the iOS board to keep our Forums organized, if there's anything else we can do for you, please feel free to reply.