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App not showing heart rate or steps.

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‎10-09-2018 12:14 - last edited on ‎10-10-2018 05:08 by Moderator Alum

‎10-09-2018 12:14 - last edited on ‎10-10-2018 05:08 by Moderator Alum

I received my Fitbit charge 3 yesterday. Managed to download the app with no issues. Today the app is completely different not showing my heart rate,steps etc. I’ve deleted the app reinstalled it. I’ve switched my phone off and the Bluetooth too. Still nothing to what it was. It’s not showing up that it’s connected to the Bluetooth although the Bluetooth has been switched on! My daughter got the same one and hers has been fine. 

 

Moderator Edit: Clarified Subject.

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4 REPLIES 4

‎10-10-2018 05:09

‎10-10-2018 05:09

Hello @GeeM70, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums, for having taken the time to report this situation and for letting us know the troubleshooting steps you've tried so far. Would it be possible for you to reply to me with a screenshot of your app Dashboard? This will be very helpful for me to check this further. 

 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎10-10-2018 05:37

In response to MarcoGFitbit

‎10-10-2018 05:37

Hi,
I managed to get it sorted! Don’t know how I managed it but I did!
Thanks for your quick response
Gail

Sent from my iPhone
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‎10-11-2018 05:42

In response to GeeM70

‎10-11-2018 05:42

Hello @GeeM70, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad. Smiley Happy

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎10-17-2018 02:36

In response to MarcoGFitbit

‎10-17-2018 02:36

FAFC413A-CB8B-48CD-B634-891D4664113A.jpeg

Hi,

   I’ve not been able to connect my Fitbit charge 3 to my Bluetooth this keeps popping up every time I try to update my App. This has been like this for the past 4 days! Bluetooth is telling me to switch my Fitbit on! It’s on and I’ve tried everything deleting the Fitbit app and reinstalling it and the same message keeps popping up. I downloaded the app on my kindle and it’s saying that I need to switch my Bluetooth on when it’s already on. I’ve had the Fitbit for 8 days 

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