help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Incorrect Distance

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-16-2018 05:07

‎10-16-2018 05:07

When I set a distance goal fitbit tracks incorrectly. For instance, I run a 5K and the Fitbit tells me I’ve only ran 1.9 miles. I’ve tried with the GPS on and off. Still incorrect

Best Answer
1 REPLY 1

‎10-17-2018 07:04

‎10-17-2018 07:04

@Barrynelson Welcome! Thanks for being part of our Community! Sorry to hear that your distance isn't being calculated correctly. Which device are you using? Note that your distance is generally calculated by multiplying the number of steps times your stride length so you can try measuring your stride length and entering on your account. Follow these instructions to do so.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes