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App not syncing at all

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‎08-21-2016 00:17

‎08-21-2016 00:17

I haven't been able to get my app to sync at all for 2 days!
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‎08-21-2016 04:54

‎08-21-2016 04:54

First thing to try is to restart your phone and then restart your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries though as it doesn't always work.

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‎08-21-2016 06:31

‎08-21-2016 06:31

They always recommend these procedures when it doesn't sync. In my case I need to either reinstall the app or reboot the surge every time I want to sync. For 200+€ you would expect a bit more...
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‎09-19-2016 04:54 - edited ‎09-19-2016 04:54

In response to KO1974

‎09-19-2016 04:54 - edited ‎09-19-2016 04:54

Welcome to the Fitbit Community @KO1974, hope you're doing great! If you have syncing issues, I'd recommend following these troubleshooting steps to solve the issue. Check first the requirements before moving on to the troubleshooting.

 

Have a nice Monday! 

 

 

Maria | Community Moderator, Fitbit


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