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App not syncing

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‎02-03-2020 06:21

‎02-03-2020 06:21

This is my weekly post that once again my Fitbit HR isnt syncing to the app. Is there an auto repopulate ticket? So I don’t have to do this SAME ticket every week? I’m getting really sick of this **ahem** not syncing while it’s on my arm, right next to my phone with the app open.

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‎02-04-2020 10:21

‎02-04-2020 10:21

Hi @Kk_katers. I'm glad to see you again.

 

Thanks for letting me know that your Fitbit isn't syncing correctly and your efforts while working on this matter. I understand how you're feeling and I'm sorry that you're having this experience. After contacting our Support team I was informed that you already have a case created and they're providing you assistance with this. You should be getting a reply soon.

 

If you need anything else, let me know.

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