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App not tracking steps

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‎06-23-2017 21:29

‎06-23-2017 21:29

Anyone have the app not track their steps?  All the other info is there but this is the most important to me.

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5 REPLIES 5

‎06-24-2017 13:11

‎06-24-2017 13:11

Hi there @Sneesmom! 

 

Make sure your tracker is charged, check out the charging best practices and then perform the restart 2 or 3 consecutive times and keep an eye on it. 

 

Keep me posted! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎06-24-2017 13:52

In response to MaginB

‎06-24-2017 13:52

My Flex does not track my activity either but the actual device shows all of the lights and is fully charged. I have deleted and reloaded app 3 times and did the same on my iphone. What is going on with FitBit? 

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‎06-24-2017 22:04

In response to May999

‎06-24-2017 22:04

Same problem, fully charged and shows lights but no steps being counted on app.  

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‎06-25-2017 00:09

In response to MaginB

‎06-25-2017 00:09

It is charged, it is the app that is showing no steps....the device itself is working fine after resetting a few times...but need a readout of steps on the app, cannot find them on website either when I check the computer.  I get all the lights lit, but do not know the steps, s it does not register to show calories on the app.  The app shows everything but steps taken.

 

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‎06-25-2017 00:15

In response to MaginB

‎06-25-2017 00:15

Just checked and it registering steps now, and shows the steps from the past few days it has not been working. Will walk later and see how it is working. (If all info shows up).

Sent from my iPad
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