App not updating information after syncing. (Versa)

[Heather26]

I saw there is an issue with android but I have ios and my steps are not updating in the app at all, not even if I go into the tile.

ive tried syncing multiple times, restarting the device and charging my watch fully.

steps are recorded on the Versa but don’t seem to be updating the app.

Moderator Edit: Clarified Subject.

[Artsonggirl]

 I have the same problem.  By versa is connecting to my iPhone X, but none of the data is transferring. Please help!

[ActiveUser]

Exactly the same is happening to me!  I have a Fitbit One with IOS.

[MarcoGFitbit]

Hello @Heather26 and @Artsonggirl, thanks for joining the Fitbit Community, it's great to have you on board. I'ts nice to see you too @ActiveUser, I hope you're doing well. 

I appreciate you have brought this situation affecting your date in the app to my attention and for letting me know the troubleshooting steps you've tried so far, I'll be happy to assist you. Tell me, since when have you experienced this situation? Have you restarted your phone recently as well? If so, I would like to ask you to go to your online Dashboard and check if your information is showing here. If it is, please try the following in the app:

• Force-quit the app by double tapping the home button on your phone, then swipe up the Fitbit app. Open it again and check, if this doesn't seem to work:
• Log out from the app, restart your phone and log back in. 

I hope this can be helpful, if there's anything else I can do for  you, please feel free to reply! 

[Goroovey]

Hi there, 

I'm having the same issue as the others. My Steps are not recording on the app but are recording in the online dashboard. I force quit the app and no change. However when i logged out from the app, restarted my phone and then logged back in it had counted the steps....until it synced again and went back to 0. 

I've updated the app, any ideas?

I'm wearing the Versa and had it approx 2 weeks with no issues thus far until this.

Charlie 

[MarcoGFitbit]

Hello @Goroovey, I hope you're doing well, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate you have taken the time to report this situation to me. Tell me, since when have you experienced this situation? If you log out/log in from the app again, does the information shows up? If not, please let me know. 

Additionally, I would like to request some information from you so I can check this further:

• iPhone model you're currently using.
• OS version running on your phone
• App version installed in your phone (go to Account > Help to get it)

Thanks for your patience and understanding, I'll be waiting to hear from you. 

[Macdon55]

No