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App not updating

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‎12-21-2016 01:20

‎12-21-2016 01:20

Over the weekend I accepted a colleague'S invitation to the Workweek Hustle. Last night I noticed that despite having walked 15,000 steps yesterday, this wasn't showing on the challenge (but was on the app). I tried updating, switching phone on and off etc. but nothing has worked.

 

This morning I've woken up to find that all my steps from Monday and Tuesday have vanished from the app and are set at 0. Any ideas what's wrong and how to fix it? Thanks. 

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‎12-25-2016 14:39

‎12-25-2016 14:39

A warm welcome to the Forums @sarahbox! I hope you enjoy your time in here.

 

In this case I recommend that you get in touch with our Support Team. They should be able to take a closer look at your account itself to determine what happened. I'm sure they will be happy to help you.

 

Keep me posted on how it goes!

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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