App not working correctly, freezes and closes itself.

[MDMama]

I installed the update, but my app still glitches!  It will be in the middle of syncing when it quits suddenly. Or when I’m logging something I ate the app will freeze. Also, it continuously tells my it can’t do a detailed sleep log for me. I’ve worn my tracker in different ways but there’s always a problem. This is very frustrating. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @MDMama, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention. Have you been able to sync your tracker and log your food without the app freezing or closing lately? If not, my best recommendation would be uninstalling the app, then restart your phone and install the app back. 

Now, when it comes to your sleep logs, the Fitbit app currently has in-app error notifications that provide an explanation for why you aren't receiving Sleep Stages on any given night. This is meant to provide insight into what might be occurring to cause this.The error messages are the following:

1. We need more than 3 hours of sleep to reliably calculate your sleep stages. Learn more
2. Your tracker couldn't get a consistent heart rate reading while you slept. Learn more 
3. We couldn’t generate sleep stages for this sleep. Please try again tomorrow. Learn more

When you tap on Learn more, you will be able to get more information about why your tracker didn't record sleep stages. Additionally, I'd like to suggest the following:

• For any of the nights you were expecting to see Sleep Stages, did you ever click on the "Begin Sleep Now" or "Add Sleep Log" functions within the Fitbit App?
  • This is important to note because your tracker uses auto-detection to track Sleep Stages; so there's no need to try and remember to click on anything before falling asleep! 
• Do you have at least 3 consecutive hours of sleep?
  • This is important to note because you typically won't see sleep stages if you are waking up multiple times through out the night or taking short naps.
• Your tracker's battery isn't at a critically low level prior to falling asleep.
• Your device is tracking and syncing heart rate data.
  • This is important because Sleep Stages uses a combination of your movement and heart-rate patterns. 
• Your Fitbit App is updated to the latest version.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.