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App not working

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‎10-03-2019 04:36

‎10-03-2019 04:36

Hello, I am having issues with the fitbit app on my mobile. As I open the app, it closes up immediately on its own or else I just try to sync and the screen goes back and out immediately. All this happened when I did the update. It is really annoying knowing you can't track or see anything. I have already uninstalled the app and installed it again and nothing changed 😔

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5 REPLIES 5

‎10-03-2019 08:54

‎10-03-2019 08:54

Hi @marmic85  which platform are you using? Be sure to have the latest of the app for your phone's system. Both iOS and Android have had app updates in the past two weeks.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-03-2019 10:26

In response to Odyssey13

‎10-03-2019 10:26

I have uninstalled and installed the app again so it should be the latest version I am using. In fact the homepage looks different than the previous one

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‎10-03-2019 10:38

In response to marmic85

‎10-03-2019 10:38

You using iOS? Some people had problems with it closing the app. Might that be your problem?

Stepping in the U.S.A. since September 2013. Android 14

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‎10-03-2019 11:08

In response to Odyssey13

‎10-03-2019 11:08

Yes I am. I hope the issue is resolved as soon as possible
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‎10-03-2019 15:18

In response to marmic85

‎10-03-2019 15:18

I'm moving this over to the iOS thread. Be sure you have the latest iOS app for your phone. It was updated last week for iOS phones and should help you.

Stepping in the U.S.A. since September 2013. Android 14

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