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App on phone not showing my steps

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‎06-30-2021 16:10

‎06-30-2021 16:10

My Fitbit app on my phone will not show steps instead it shows daily calories and I’m unable to change it to show steps so for the past 8 days I have no record of my steps. Have rebooted Fitbit a few times but this has not fixed situation.  Any suggestions?

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‎07-01-2021 11:31

‎07-01-2021 11:31

Welcome to the Fitbit Community, @Cappas.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

 

Meanwhile, you can confirm if your device is paired to your Fitbit account by doing the following:

 

  1. Open the Fitbit app, tap the Today tab, and tap your profile picture.
  2. If you don't see any device paired, tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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