App runs in background and drains battery

[KlimentToshkov]

After last update a week ago the app keeps running activity in background for 60 minutes per hour. Never happened before last update. I made sure that it is not using location services (disabled them) but app still runs in background and drains battery ridicuously.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Hi @KlimentToshkov, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing that the app runs in background and drains battery after the last update. Thank you for providing the additional details, I understand how you are feeling and I am here to help you. I recommend to force quit the Fitbit app and reboot your phone.

If your Fitbit device is draining its battery fast, please check our tips for preventing battery drain at Can I extend my Fitbit device's battery life?

Let me know how it goes. 

[KlimentToshkov]

Hi Liliya and thank you for answering me.

Before posting I have already tried to force quit the app, also restarted and hard-restarted the phone.

None if this helped. Please see screenshots, I have left the app running for two hours in the background.

Currently location services are disabled, background app refresh is disabled, but no visible difference.

Phone batter is drained at about 10% per hour rate because of this. I have noticed it since last two updates, started about a week ago.

as the forum does not give me permission to upload images, please check those links:

image 1 image 2 

[LiliyaFitbit]

Thank you for your response, @KlimentToshkov.

I appreciate your efforts and the additional details, thank you for trying to provide screenshots. You can find the steps to attach images here. I would like to confirm if you have a Mobiletrack paired to your Fitbit account? MobileTrack lets you use the Fitbit app without a Fitbit device by using your phone's sensors to track basic activity data including steps, distance, and calories burned. For more information, see How do I use Fitbit MobileTrack? If you're not using this feature, I recommend to remove the MobileTrack from your Fitbit account: How do I remove a Fitbit device from my account?

Keep me posted on the outcome.

[KlimentToshkov]

Hi Liliya,

I have been using MobileTrack for years now, never had an issue with it before. However, following your advice I have removed it from my account to see if it will make any difference. Unfortunately I have to report that the application keeps running in background in the same way as it did before removing MobileTrack. Removing MobileTrack did not help in any way.

iOS 14, iPhone 11 Pro Max, Charge HR 3.

In regard to attaching images. I am very much aware how to insert an image using the built in options in the forum here, however for some reason they are disabled for this particular thread. While trying to drop an image in the text editor, red bar with notification is displayed that I am not allowed to insert images. Using the "photo" icon in the toolbar above the text area pops up a window showing text fields with "image source", "description" and "dimensions". Happens both in Safari and Chrome. This is the reason I have tried to use external image hosting. Please note do you need screenshots, I will try to find another way to post them if you request.

[MrMarv]

@KlimentToshkov -

Just a thought...

After you removed Mobile Track from your account did you explicitly remove the FitBit app out of memory to ensure the use of Mobile Track was indeed stopped?

[KlimentToshkov]

Yes of course. But it didn't help. And I am still not able to attach images

[KlimentToshkov]

 

[LiliyaFitbit]

Thank you for your reply, @KlimentToshkov. It's nice to see you around, @MrMarv.

@MrMarv I appreciate your efforts to help and sharing your thoughts. 

@KlimentToshkov Thank you for providing a screenshot and the additional details. I really appreciate your time and efforts. I would like to confirm if you're able to update your iPhone to iOS 14.1 to see if this helps? Usually updates come with new features and bug fixes. 

Let me know how it goes. 

[KlimentToshkov]

Hi @LiliyaFitbit 

Issue reported appears both on 14.0.1 and 14.1. I have updated prior to posting last screenshot but did not help.

[LiliyaFitbit]

Thank you for your reply, @KlimentToshkov.

I appreciate the screenshots and I am glad to continue assisting you. If you haven't already tried so, try to log out of the Fitbit app. You can always log into the Fitbit app to sync your data, but log out after that. Another option is to turn off Bluetooth on your phone and turn on when you need to sync, or disconnect the Bluetooth connection to your Fitbit device in your phone's Bluetooth and reconnect it when needed. 

Keep me posted. 

[KlimentToshkov]

Hi @LiliyaFitbit 

If I understand correct, you advise to login each time I need to sync stats, or disable and reenable bluetooth every now and then. Of course we can ignore other Bluetooth devices I use? That's the most useless advice ever! I can simply keep force quitting the Fitbit application or just ditch the whole thing, it's becoming bothersome anyway.