help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App says Bluetooth is turned off when it's on.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-09-2018 17:08 - last edited on ‎07-10-2018 04:41 by Moderator Alum

‎07-09-2018 17:08 - last edited on ‎07-10-2018 04:41 by Moderator Alum

Since updating my IOS software for my iPhone 7 every time I try to sync my Fitbit I get a message that my Bluetooth isn’t connected. I have to turn my Bluetooth off and then on again to get it to sync. 

 

Moderator Edit: Clarified Subject.

Best Answer
1 REPLY 1

‎07-10-2018 04:44

‎07-10-2018 04:44

Hello @Smerc65, thanks for joining the Fitbit Community, it's great to have you on board the forums! Smiley Happy

 

Thanks for bringing this to my attention. Tell me, which iOS version is currently running on your phone? When did you update it? Now, if you keep receiving this message, please restart your phone, then open the Fitbit app while Bluetooth is turned on. If you still get the message, simply drag down the screen on the Fitbit app until your tracker starts syncing. 

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes