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App says update, but App store just says 'open'

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‎02-26-2020 19:57

‎02-26-2020 19:57

My App has suddenly apparently become 'no longer compatible with your Alta HR.' and only gives me the option when I open the app to click update, which takes me to the app store, where it appears to think it is up to date, because it just says open. I didn't want to delete the app and reinstall, because it says that I will lose my data? 

I'm sure there's a simple explanation, but I'm in the middle of a family crisis and I need the watch to monitor my heart rate and now I can't see any details in the app at all..  

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‎02-27-2020 07:32

‎02-27-2020 07:32

Hello @SOxable and a warm welcome.  You can delete the app, then re-install it without losing data.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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