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App screen flickers when scrolling through clock faces.

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‎03-05-2019 16:07 - last edited on ‎03-06-2019 07:19 by Moderator Alum

‎03-05-2019 16:07 - last edited on ‎03-06-2019 07:19 by Moderator Alum

I have a Versa. When scrolling through the available clock faces, after a few scrolls (about 10 seconds) the screen starts to flicker and then goes blank. This happens when I try to look through "Stats Heavy," "Digital," "Analog," "Recently Added," and "All Clocks." (I've checked to make sure no updates are needed to my app). 

Thanks for any advice/help...

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎03-06-2019 05:12

‎03-06-2019 05:12

Hi @Rkdisco and welcome to the forums! I’m not quite sure why this is happening, but I have a couple suggestions for you. 

  • Clear all the active apps running on your iPhone, then power it off completely. Wait a minute or two and turn the phone back on.
  • Verify that your Versa is connected to WiFi. Try again to scroll thru the clock faces. 

BTW, Good job trouble shooting and providing details of your issue! Please let us know if these ideas help. 

Best Answer

‎03-06-2019 10:08

In response to SunsetRunner

‎03-06-2019 10:08

Thank you for replying so quickly. I did as you suggested and the problem still exists. This has actually been happening from the beginning. (Around Christmas) I just happen to be online on this site and thought I'd throw it out there to see if anyone else has experienced this same issue. I had an app update for Fitbit today and was hoping that would work. I did not...  Any other suggestions? I know this problem is not huge, but I do like to change my clock face periodically. I usually have to settle with whichever face I can get to quickly before the screen goes blank. 

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‎03-07-2019 06:59

In response to Rkdisco

‎03-07-2019 06:59

Hello @Rkdisco, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @SunsetRunner, thanks for all your help. Smiley Happy

 

@Rkdisco, I appreciate your participation in the Forums and for sharing your experience with us. At this moment, in case you haven't updated the Fitbit app, please do and then force-quit every app on your phone to check if the Fitbit app is still flickering when scrolling through clock-faces. If it is, let us know so we can check this further.

 

Thanks for your patience and understanding, have a great day! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer