App screen is unresponsive after tracking run with Charge 3

[Burylass]

This has happened a few times over the last few weeks . 
I went on a run this morning Opened up the app it synced I set it to track run after I got back the app synced with Fitbit but couldn’t see the information of tracked mapped run . 
the different days of exercise , sleep , heartbeat etc won’t open up Once pressed They would light up and not open up to more information. 
ive restarted my iPhone 6s but nothing worked also recharged my Fitbit charge 3 .

please advice what a solution is please 

Thankyou  jan 

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @Burylass, it's nice to see you again in our Community Forums.

I am sorry to hear your app screen is unresponsive after tracking run. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend doing the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone once again.
5. Open the Fitbit app and log back in to your account.

If you continue experiencing difficulty, please try to uninstall and reinstall the app. 

For more information about tracking your workouts by capturing GPS data, see How do I use GPS on my Fitbit device?

Let me know how it goes. I'll be around if you have any additional questions.

[mommyof2]

This does not work.  I have been having issues all week for some reason.  I have the versa 2

[LiliyaFitbit]

Welcome to the Fitbit Community, @mommyof2.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts and would like to confirm if you lose your exercise data when the app becomes unresponsive? Have you tried to uninstall and reinstall the app? I will be glad to investigate further. 

Looking forward to hearing back from you.