App showing I have notifications when I don't

[KariBo358]

My app is showing i have new notifications but when i open there are no new notifications since Jan 15.  I have tried turning Bluetooth on and off.  I have tried turning phone on and off.  

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community @KariBo358.

I just wanted to let you know that I have moved your post from the Charge 3 board to the iOS app board, since I think that here you will be able to see more related topics about the Fitbit app.

Thanks for troubleshooting this notifications issue by yourself and for letting us know about it. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime. 

[Jotex]

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@AlejandraFitbit wrote:

Welcome to the Community @KariBo358.

I just wanted to let you know that I have moved your post from the Charge 3 board to the iOS app board, since I think that here you will be able to see more related topics about the Fitbit app.

Thanks for troubleshooting this notifications issue by yourself and for letting us know about it. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime. 

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I have the same problem in the Fitbit App on my iPhone. It's annoying! I have even deleted the App, and re-installed it. Every time I click on the Fitbit App it shows two OLD messages. Any help you can give to delete these would be appreciated!

[MarcoGFitbit]

Hello @Jotex, I hope you're doing well, thanks for joining the conversation. 

I appreciate your participation in the Forums and for letting us know the troubleshooting steps you've tried so far. Please note that as @AlejandraFitbit mentioned above, our team is aware of the situation and is working towards a prompt and proper resolution for it. 

Thanks for your patience and understanding, I hope you have a great day. 

[Jotex]

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@MarcoGFitbit wrote:

Hello @Jotex, I hope you're doing well, thanks for joining the conversation. 

I appreciate your participation in the Forums and for letting us know the troubleshooting steps you've tried so far. Please note that as @AlejandraFitbit mentioned above, our team is aware of the situation and is working towards a prompt and proper resolution for it. 

Thanks for your patience and understanding, I hope you have a great day. 

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Thanks a lot @MarcoGFitbit. I'm waiting patiently. 😊 Meanwhile I just earned the Japan Badge! Whoop! 

[brandjon]

I am also having this issue. I have tried every trouble shoot suggested with no success. Is there anything else I can do ?

[MarcoGFitbit]

Hello @Jotex, I hope you're doing well, it's nice to see you around. It's great to have you on board @brandjon, have a warm welcome to the Fitbit Community. 

I appreciate your participation in the Forums and for letting us know the troubleshooting steps you've tried so far. Please note that as mentioned earlier, our team is aware of the situation and is even though they might not be able to provide an immediate solution, they're actively working on the issue. 

Thanks for your patience and understanding, I hope you have a great day. 

[RichardHav]

I have the same problem as well and have done all the same fixes. I guess it’s a bug of some sort. 

[MarcoGFitbit]

Hello @RichardHav, thanks for joining the conversation, have a wam welcome to the Fitbit Community. 

Please note that as mentioned earlier, this is an issue our team is currently investigating. Once we have more information to share with you about it, we'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding, have a great day.