App showing "No Internet Connection"

[CallieOmallie]

My Fitbit is recording my steps my Iphone is not syncing. The Alta is listed in the bluetooth devices as "connected" but the Fitbit app shows "No Internet Connection".  Our internet/bluetooth is working for other devices. 

Last synced on 1/14/19

I've tried all the following:

• Turned the bluetooth off and on, deleted the Alta from the bluetooth and added it back, 
• Followed the instructions to restart the fitbit Alta.

I have an iPhone 6 and iOS 12.1.2 is installed

The Fitbit app is 2.86 (810)

I would love to get this device working as I have many bands for it....don't really want to purchase a new device.  Can someone help?????

Thanks! 

[JuanFitbit]

Hey @CallieOmallie, I’d like to welcome you to the FItbit Community.

Thank you for taking the time and troubleshoot the synching issue before posting it, also for your device’s information provided.  

I’d like to inform you that, even if the tracker (Alta) appears on the Bluetooth Settings on your iPhone, all connections should be made over the Fitbit App.

Fitbit just released a new version of the app, please make sure to update it. After this, if you haven’t  yet, please have a look at this article, that have helped many users with syncing issues.  

By the way, a moved your post to a separate thread to maintain the order of the community. 

If these tips did not help let me know if the issue happens while using Wifi or mobile data.

Hope it goes well!

[CallieOmallie]

Hi Juan,

I updated the app and still have the same issues. The link you sent is for all the steps I’ve already tried.

Why are there so many issues with other Alto ushered?? What is the next step?

Debbie Creps

[MarcoGFitbit]

Hello @CallieOmallie, I hope you're doing well, thanks for taking the time to reply and let us know you've already tried the troubleshooting steps listed above. 

At this moment, I would like to suggest you to turn off WiFi and try to sync using your cellular data (it will not consume much). If you're able to, please make sure you don't have enabled any child block or VPN on your WiFi network as this might interfere the process. 

If you don't have any of those enabled, turn WiFi on again and pull down the screen on your phone several times to force a sync with WiFi. 

I hope this can be helpful, give it a try and let us know the outcome. 

[CallieOmallie]

Success!!
VPN was the issue. Global Protect app May have also been an issue.

Debbie Creps

[noruntoday]

Congrats! I wish mine would work again.

[MarcoGFitbit]

Hello @CallieOmallie, I hope you're doing well, thanks for taking the time to reply. Thanks for joining the conversation @noruntoday! 

@CallieOmallie, I appreciate you have come back and let us know your issue has been resolved, I'm very glad. 

@noruntoday, thanks for reporting this to us, would it be possible for your to elaborate a bit more about your issue and letting us know which troubleshooting steps you've tried so far? This wll be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[noruntoday]

Since before I first contacted you I have rebooted the phone, taken the
Fitbit app off my phone and replaced it, restarted my Fitbit, followed
every suggestion I could find in line. Since I have done all those things
now my Alta won't hold a charge at all. I charged it before I went to bed
at midnight and by 7:30 when I woke up it was dead.

[MarcoGFitbit]

Hello @noruntoday, I hope you're doing well, thanks for taking the time to reply. 

Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[noruntoday]

Thanks for your efforts on my behalf. Keeping my fingers crossed.
noruntoday

[Chines]

Fitbit won't sync and on phone so showing battery in red, need charging, but i charged it and Fitbit does  funny charged. I he rebooted my phone, installed update to Fitbit, taken it off my Bluetooth and reinsurers it. It last synced Thursday at 10:30pm. What do you suggest.

[RUBYEE]

I'm having the same problem with my FitbitOne and Iphone XR.  It started after the last update was installed on Wednesday.

[MarcoGFitbit · Accepted solution]

Hello @RUBYEE, have a warm welcome to the Fitbit Community. It's nice to see you too @Chines and @noruntoday. 

First of all, I would like to apologize for the delay in my response. @noruntoday, please keep us updated and let us know the resolution provided by our Support Team, I'm sure they will be able to help you further. 

@Chines, if your Fitbit device is not syncing correctly, I would like to suggest you the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

@RUBYEE, could you please elaborate a bit more about your issue? If your Fitbit One not syncing? If so, follow the steps described above. If you're seeing there's no "Internet Connection" when trying to sync, please pull down the screen on your phone several times until the message disappears and to force a sync. 

I hope this can be helpful, give it a try and let us know the outcome. 

[Namastayrunner]

thank you for your post- @MarcoGFitbit  I tried all points 2-8 until I came across your post that number 1.) Force quit the Fitbit app.--success synching- thanks! 

 your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

[Mazatlan-Mexico]

@CallieOmallie 

Thank you so much for the VPN suggestion. That fixed my Charge 3 setup problem.

Blessings!

[314381]

Connect Fitbit app 

[Jonrox]

VPN from AVG was the issue for me. I had two VPNs, apparently, and they were conflicting. All other apps worked ok though. Anyway, removing one of them made the Fitbit app work fine. 

[CindyMFitbit]

Hi everyone. Welcome to the Community Forums @Jonrox. 

Thanks for the details shared on your post and for your findings about this situation. It's great to hear that it worked for you, and I hope this is helpful for any other  user. 

See you around.