02-03-2019
22:08
- last edited on
02-04-2019
15:36
by
JuanFitbit
02-03-2019
22:08
- last edited on
02-04-2019
15:36
by
JuanFitbit
My Fitbit is recording my steps my Iphone is not syncing. The Alta is listed in the bluetooth devices as "connected" but the Fitbit app shows "No Internet Connection". Our internet/bluetooth is working for other devices.
Last synced on 1/14/19
I've tried all the following:
I have an iPhone 6 and iOS 12.1.2 is installed
The Fitbit app is 2.86 (810)
I would love to get this device working as I have many bands for it....don't really want to purchase a new device. Can someone help?????
Thanks!
Answered! Go to the Best Answer.
02-11-2019 07:59
02-11-2019 07:59
Hello @RUBYEE, have a warm welcome to the Fitbit Community. It's nice to see you too @Chines and @noruntoday.
First of all, I would like to apologize for the delay in my response. @noruntoday, please keep us updated and let us know the resolution provided by our Support Team, I'm sure they will be able to help you further.
@Chines, if your Fitbit device is not syncing correctly, I would like to suggest you the following:
If your device still won't sync, try these steps:
@RUBYEE, could you please elaborate a bit more about your issue? If your Fitbit One not syncing? If so, follow the steps described above. If you're seeing there's no "Internet Connection" when trying to sync, please pull down the screen on your phone several times until the message disappears and to force a sync.
I hope this can be helpful, give it a try and let us know the outcome.
02-04-2019 15:31 - edited 02-04-2019 15:38
02-04-2019 15:31 - edited 02-04-2019 15:38
Hey @CallieOmallie, I’d like to welcome you to the FItbit Community.
Thank you for taking the time and troubleshoot the synching issue before posting it, also for your device’s information provided.
I’d like to inform you that, even if the tracker (Alta) appears on the Bluetooth Settings on your iPhone, all connections should be made over the Fitbit App.
Fitbit just released a new version of the app, please make sure to update it. After this, if you haven’t yet, please have a look at this article, that have helped many users with syncing issues.
By the way, a moved your post to a separate thread to maintain the order of the community.
If these tips did not help let me know if the issue happens while using Wifi or mobile data.
Hope it goes well!
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
02-04-2019 18:35
02-04-2019 18:35
02-05-2019 07:03
02-05-2019 07:03
Hello @CallieOmallie, I hope you're doing well, thanks for taking the time to reply and let us know you've already tried the troubleshooting steps listed above.
At this moment, I would like to suggest you to turn off WiFi and try to sync using your cellular data (it will not consume much). If you're able to, please make sure you don't have enabled any child block or VPN on your WiFi network as this might interfere the process.
If you don't have any of those enabled, turn WiFi on again and pull down the screen on your phone several times to force a sync with WiFi.
I hope this can be helpful, give it a try and let us know the outcome.
02-05-2019 18:44
02-05-2019 18:44
02-05-2019 21:29
02-05-2019 21:29
02-06-2019 07:32
02-06-2019 07:32
Hello @CallieOmallie, I hope you're doing well, thanks for taking the time to reply. Thanks for joining the conversation @noruntoday!
@CallieOmallie, I appreciate you have come back and let us know your issue has been resolved, I'm very glad.
@noruntoday, thanks for reporting this to us, would it be possible for your to elaborate a bit more about your issue and letting us know which troubleshooting steps you've tried so far? This wll be very helpful for us to check this further.
Thanks for your patience and understanding, we'll be waiting to hear from you.
02-06-2019 07:59
02-06-2019 07:59
02-07-2019 08:56
02-07-2019 08:56
Hello @noruntoday, I hope you're doing well, thanks for taking the time to reply.
Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.
In case you need anything else, please feel free to reply as well. Happy stepping.
02-07-2019 11:27
02-07-2019 11:27
02-09-2019 11:07
02-09-2019 11:07
Fitbit won't sync and on phone so showing battery in red, need charging, but i charged it and Fitbit does funny charged. I he rebooted my phone, installed update to Fitbit, taken it off my Bluetooth and reinsurers it. It last synced Thursday at 10:30pm. What do you suggest.
02-10-2019 09:44
02-10-2019 09:44
I'm having the same problem with my FitbitOne and Iphone XR. It started after the last update was installed on Wednesday.
02-11-2019 07:59
02-11-2019 07:59
Hello @RUBYEE, have a warm welcome to the Fitbit Community. It's nice to see you too @Chines and @noruntoday.
First of all, I would like to apologize for the delay in my response. @noruntoday, please keep us updated and let us know the resolution provided by our Support Team, I'm sure they will be able to help you further.
@Chines, if your Fitbit device is not syncing correctly, I would like to suggest you the following:
If your device still won't sync, try these steps:
@RUBYEE, could you please elaborate a bit more about your issue? If your Fitbit One not syncing? If so, follow the steps described above. If you're seeing there's no "Internet Connection" when trying to sync, please pull down the screen on your phone several times until the message disappears and to force a sync.
I hope this can be helpful, give it a try and let us know the outcome.
03-04-2020 16:14
03-04-2020 16:14
thank you for your post- @MarcoGFitbit I tried all points 2-8 until I came across your post that number 1.) Force quit the Fitbit app.--success synching- thanks!
your device still won't sync, try these steps:
04-12-2020 13:10
04-12-2020 13:10
Thank you so much for the VPN suggestion. That fixed my Charge 3 setup problem.
Blessings!
12-04-2020 14:57
12-04-2020 14:57
Connect Fitbit app
09-29-2021 13:23
09-29-2021 13:23
VPN from AVG was the issue for me. I had two VPNs, apparently, and they were conflicting. All other apps worked ok though. Anyway, removing one of them made the Fitbit app work fine.
09-29-2021 14:40
09-29-2021 14:40
Hi everyone. Welcome to the Community Forums @Jonrox.
Thanks for the details shared on your post and for your findings about this situation. It's great to hear that it worked for you, and I hope this is helpful for any other user.
See you around.