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App still logging me out

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‎09-18-2017 11:35

‎09-18-2017 11:35

What's the point of a fitness app that doesn't keep you logged on?

 

Thought the update would cure this. It seems to taking a long time to fix

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6 REPLIES 6

‎09-18-2017 23:56

‎09-18-2017 23:56

Keep an eye on the first post in the following thread which has the latest updates from fitbit on this issue:

 

https://community.fitbit.com/t5/iOS-App/App-version-2-39-keeps-logging-out/td-p/2142070

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‎09-26-2017 11:26

In response to SteveH

‎09-26-2017 11:26

Why is a fix taking so long?

 

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‎09-26-2017 12:01

In response to Frad99

‎09-26-2017 12:01

@Frad99  An update to the app was released on 9/22.  Version 2.40.1.  You started this thread on 9/18.  Try updating your app.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎09-26-2017 12:52

In response to LZeeW

‎09-26-2017 12:52

The app was updated on that date to no effect

Sent from my iPad
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‎10-08-2017 10:04 - last edited on ‎10-09-2017 07:58 by Moderator Alum

‎10-08-2017 10:04 - last edited on ‎10-09-2017 07:58 by Moderator Alum

Was considering upgrading my Fitbit but think what's the point when it's not supported by a robust app

 

Moderator Edit: Clarified Subject.

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‎10-09-2017 08:15

In response to Frad99

‎10-09-2017 08:15

Hello @Frad99, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you around @LZeeW and @SteveH, thanks for you insight about this situation.

 

@Frad99, thanks for bringing this to my attention. Our engineers are aware of the problem and are currently working towards a prompt and proper solution for this issue.

I'm very sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. In the meantime, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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