06-03-2022 23:54
06-03-2022 23:54
My app is stuck on gathering data for the last 36 hrs. I got an ace 3 for my son and added it to my app. I had to log out and log back in, when I logged back in my section is missing lots of sections completely like zone minutes, sleep, health, heart rate etc. it does show calories burned, weights, food consumption and has all the data going way back. I have reinstalled the app twice, restarted my phone and Fitbit numerous times etc etc.
when you pull down on the app it just says gathering data
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06-07-2022 07:28
06-07-2022 07:28
I think you will find this YouTube video super informative as well as it visually shows you how to seemingly go between parent view and kid view: https://m.youtube.com/watch?v=LgiqI-IbmEM
06-07-2022 07:21 - edited 06-07-2022 07:25
06-07-2022 07:21 - edited 06-07-2022 07:25
Hello @Mark2022
I see you added your son to your account with an Ace 3. When you did you created a kid view and a parent view. It sounds like when you logged out and back in your still on kids view possibly.
To switch from parent view to kid view:
To return to your Fitbit account:
Also…look at your mobile devices Bluetooth and ensure your Fitbit says connected
you can find more information here:https://help.fitbit.com/articles/en_US/Help_article/2347.htm
😃I hope this helps. Please let me know
06-07-2022 07:28
06-07-2022 07:28
I think you will find this YouTube video super informative as well as it visually shows you how to seemingly go between parent view and kid view: https://m.youtube.com/watch?v=LgiqI-IbmEM
06-07-2022 10:39
06-07-2022 10:39
Thanks but that’s not the issue, I can switch between views. When I go to adult view there are complete sections missing and it says gathering your data when you refresh.
06-07-2022 11:00
06-07-2022 11:00
I understand @Mark2022
When you are in parent view tap profile picture is the name of your Fitbit listed there? Try restarting your Fitbit and see if that resolves the issue: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
06-08-2022 08:33
06-08-2022 08:33
I have restarted my Fitbit a number of times, turned off my phone, turned off blue tooth and deleted the app multiple times and still the same!!!
I have deleted my son’s profile but that takes 7 days to be removed for some reason
any other suggestions?
06-08-2022 08:52
06-08-2022 08:52
I’m sorry @Mark2022 but I’d suggest presenting your thread here: https://community.fitbit.com/t5/Ace-Family-Accounts/bd-p/ace. It is a thread that deals with Ace Fitbits exclusively and a moderator monitors the site regularly. You would get better exposure on your particular issue there. I’m sorry I was unable to assist you completely.
09-12-2022 01:49
09-12-2022 01:49
I have the same issue right now. And I haven’t changed anything in the device and the blue tooth is connected
09-12-2022 01:49
09-12-2022 01:49
Meant to say I have a Charge 5
09-12-2022 04:20
09-12-2022 04:20
What I had to do was was reinstall the Fitbit
tap on your profile picture and go to account
go to set up device and select you Fitbit and re install from there. That solved it for me
there is a Fitbit phone line to ring if that doesn’t work
09-12-2022 04:29
09-12-2022 04:29
Thanks will try it