App tiles not responding

[Vero.b]

The apple app stopped working this morning. When I try to click on a categorie of the menu, nothing is responding. I closed the app and opened it again and it still doesn’t work. I have also tried to restart my phone and my watch (versa). 

It happened after a long walk with the gps on. My phone battery died while I was walking. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Vero.b.

Thanks for the details shared in your post and for already trying to resolve the issue. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Have a great day!

[Aj75]

I am having the same issue today. What is the fix?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Aj75.

Thank you for joining the thread and sharing that you're experiencing the same issue. I recommend doing the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Open the Fitbit app and log back in to your account.
5. If the issue persists, uninstall and reinstall the app. 

I'll be around if you need further help.