App update frozen and not syncing

[Lorna7786]

My iPhone Fitbit app updated itself this morning and is stuck. Can't delete app from phone mid-update. As a result , I guess, not syncing on the website either. Has anyone else experienced this and got any suggestions.

[PaulParish77]

Had the same issue-phone not seeing fitbit as bluetooth device.

[Lorna7786]

I had that a few weeks ago. Solved it by deleting app from phone and
resyncing with the fitbit. This time though I cant even open the app. Its
just completely stuck mid update.

And therefore steps not even updating to website.

Moderator edit: personal info removed

[gazza2418]

Same problem here. My fitbit is stuck on the update 1/3 of the way through.

It is now useless.

Help anyone please

[Zchick]

Yes, and it's killing the battery on my iPhone. I don't have time to mess around with this crap. I'm ready to get the receipt and take it back to the store, add money to the cost of this aggrivating piece of crap and buy the iWatch. At least I'd get help when I need it! I've emailed twice and no one has bothered to contact me back to help me. I either want help by EOD today 3/11 or it goes back to the store this weekend. I've also contacted them via FB. Someone needs to stop sitting on their thumbs and resolve this issue immediately as no one has time for this nonsense.

[TonyHaws]

I have asimilar problem. I updated yeaterday and now the app is frozen. It just shows a blue line and the words 'All done'.  It hasn't connected with anything since 12.05am today. Very irritating!

[qsplace]

same problem update stops

mailed support already but no answer sofar

[Jules05]

Same problem. got stuck updating half way. Now wont sync. Cant even use!. I logged onto fitbit dashboard on pc and it flags up that I need to update the software to be able to use. Dohhhhhh!

[Lorna7786]

All my software is up to date. Still frozen. If it would only let me delete the app but- nope!!! Stuck in update and stuck to the phone. Hellllooooo support- support please!!!!!

[ac04]

Turn your phone off and then back on again. I did that this morning after my app said "all Done" and it started working.

[Kellyp43]

Finally got my fitbit Charge HR to "find" my phone via bluetooth, then it synced again and I was able to install the update onto it with no problem.   Per advice on another website, I plugged the fitbit into my computer, pressed the side button for about 15 seconds (until model # appeared then disappeared), unplugged it, then turned on my phone's fitbit ap and it worked just find.  What a relief!  Here is a link to the article I found.

http://www.thequickwayto.com/2015/08/how-to-fix-tracker-not-syncing-problem-with-fitbit-charge/

[Jules05]

The problem is that trying to restart as you say doesn't work. Never get
anything showing up apart from the progress bar half way. Tried 12 times
!!!!

[Catherine2409]

I've had exactly the same problem as everyone else - tried to do an update this morning and now the tracker won't sync with the app! -
Come on FITBIT - sort this out !

Moderator edit: format

[qsplace · Accepted solution]

Hi after reply from fitbit what to do but as instructed that did not work.

what i did different was:

• keeping the fitbit on charger after restart
• then synced
• update software
• and that did the job

I informed fitbit support with my appoach see the message below:

At first as instructed the update didn’t complete ( my version was V102)

• Did it 3 times
• Tracker was completely charged 100%

Then i managed to get fitbit updated !!

What i did different was:

• Restarting tracker
• Kept tracker on charger after restart
• Then opened fitbit app on phone
• Synced
• Update software
• Then it completed fully??

So even if Fitbit app was completely charged somehow it can take up more power during update ?

• Because with fitbit connected to charger the update completed.

May be if more people keep having this problem during update

• Instruct them to keep fitbit after restart on charger

May bet he version 102 mine was on is also an implication for having this problem with the update?

I hope you can do something with this information

[PaulParish77]

qsplace, this worked for me also.

[MariamV]

@PaulParish77 @qsplace welcome to the forums guys! It's great having you around. Reading that the post from @qsplace helped was like a ray of sunshine!  I'm sure this will help other users also experiencing similar issues. Keep up the great work @qsplace it's great to have helpful users like yourself! 

[Cynriver]

I am having the Same problem. It won't let me delete the app and when I click on it, it says "waiting." Any help please?

[MariamV]

Thanks for taking a break from stepping to visit the Community @Cynriver! Hey, I encourage you to try the steps in this post right here with syncing troubleshooting steps!  Keep me posted with the outcome!

[Lifestyle]

Thank you for this. I have been struggling for days!!!  I shut my phone off  and then back on. Hit update and it finally updated.  Thank you thank you 

[Lifestyle]

Worked!  Thank you