09-13-2017
18:40
- last edited on
09-14-2017
06:17
by
MarcoGFitbit
09-13-2017
18:40
- last edited on
09-14-2017
06:17
by
MarcoGFitbit
Updated to 2.4 (iOS) and am still experiencing the log off issues. Nothing has been resolved.
Moderator Edit: Clarified Subject.
Best Answer09-14-2017 06:31
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
09-14-2017 06:31
Hello @SunsetRunner, have a warm welcome to the Fitbit Community, it's great to have you on board. ![]()
I'm sorry for the issue you're experiencing with the latest version of the Fitbit app. Thank you for bringing this to our attention, our engineers are aware of the problem and are working to resolve it as quickly as possible. In the meantime, I would like to gather some information from you:
Thank you for your patience and understanding, I'll be waiting for your reply.
Best Answer09-14-2017 08:17
09-14-2017 08:17
Version 2.40 is still logging me out too. I was excited to see the new version but it did not resolve the issue. Very frustrating.
Best Answer09-18-2017 07:16
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
09-18-2017 07:16
Hello @Luvtogarden, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community.
I appreciate you have taken the time to let me know you're still having inconveniences with the latest Fitbit update. As mentioned above, our team is currently working towards a prompt and proper resolution to this issue.
Thanks for your patience, if there's anything else I can do for you, please feel free to reply.
Best Answer