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Latest app version is syncing slowly.

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‎09-15-2017 19:42 - last edited on ‎09-18-2017 07:26 by Moderator Alum

‎09-15-2017 19:42 - last edited on ‎09-18-2017 07:26 by Moderator Alum

Since new update, the syncing is at its slowest! So frustrated that it takes so long just to sync a workout. Kindly fix the bugs and please get the app working a lot faster and batter

 

Moderator Edit: Clarified Subject.

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1 REPLY 1

‎09-18-2017 07:42

‎09-18-2017 07:42

Hello @Slowerthanslow, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thank you for your feedback. We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. If you find the app is syncing slowly, please try the following:

 

  • Force-close the app by double tapping the home button on your phone and swiping up the app. 
  • Log out from the Fitbit app, restart your phone and log back in. 
  • Make sure there are no other Bluetooth devices around that might be interfering with the syncing process.
  • Make sure you have a strong WiFi signal. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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